Privacy Policy

1. Information We May Collect

Depending on how you interact with Robata Japanese Cuisine, we may collect information including:

• ·Your name
• ·Mobile or telephone number
• ·Email address
• ·Reservation details
• ·Number of guests
• ·Food preferences or dietary requirements that you choose to provide
• ·Online ordering information
• ·Delivery or collection information
• ·Payment transaction information
• ·Feedback and enquiries
• ·Website usage information
• ·IP address, browser and device information
• ·Communications with our AI assistant
• ·Information provided during telephone enquiries or AI-assisted bookings

We only collect information that is reasonably required to provide our services, manage your booking or order, communicate with you, improve our services, or meet our legal obligations.

2. How We Use Your Information

We may use your personal information to:

• ·Process restaurant Reservations
• ·Process online and takeaway orders
• ·Respond to enquiries
• ·Provide customer support
• ·Confirm or modify bookings
• ·Process payments
• ·Provide information about our menu and restaurant
• ·Operate our AI assistant and booking services
• ·Improve our website and customer experience
• ·Analyse website usage and performance
• ·Prevent fraud or misuse of our services
• ·Maintain business and transaction records
• ·Send promotional communications where you have consented or where permitted by law
• ·Comply with applicable legal obligations

3. AI Assistant and AI Booking Services

Our AI assistant, including Alice, may help customers with:

Robata Japanese Cuisine may use AI-powered technology to assist customers through our website or telephone services.

• ·General restaurant enquiries
• ·Menu information
• ·Trading hours
• ·Restaurant information
• ·Reservations
• ·Reservation changes
• ·Frequently asked questions
• ·Online ordering assistance

Information you provide during an AI interaction may be processed by technology service providers for the purpose of responding to your enquiry and providing the requested service. Please avoid providing unnecessary sensitive or confidential information when communicating with an AI assistant. Where appropriate, customers may request assistance from a member of our team.

4. Reservations

When making a reservation, we may collect information including your name, telephone number, email address, number of guests, preferred date and time, and any notes you choose to provide. This information is used to manage your reservation and communicate with you regarding your booking.

5. Online Orders

When you place an online order, information may be collected to:

• ·Process your order
• ·Process payment
• ·Prepare your food
• ·Arrange collection or delivery
• ·Contact you regarding your order

Payment information may be processed directly by third-party payment providers. Robata Japanese Cuisine may not directly store your complete credit or debit card details.

6. Third-Party Service Providers

We may use third-party technology providers to operate parts of our business, including:

• ·Website hosting
• ·Online ordering
• ·Restaurant reservation systems
• ·AI assistants
• ·AI telephone services
• ·POS systems
• ·Payment processing
• ·Delivery platforms
• ·Website analytics
• ·Email and communication services

These providers may process personal information on our behalf where necessary to provide their services. Where reasonably practicable, we select providers that maintain appropriate security and privacy practices.

7. Google Analytics and Cookies

Our website may use cookies and analytics technologies, including Google Analytics, to understand how visitors use our website. Information collected may include:

• ·Pages visited
• ·Approximate location
• ·Device type
• ·Browser
• ·Referral source
• ·Time spent on the website
• ·Interaction with website features

This information helps us improve our website, marketing and customer experience. You may be able to disable or restrict cookies through your browser settings.

8. Marketing Communications

Where permitted by law, we may use your contact information to send you information about promotions, special menus, restaurant events, new dishes, offers and restaurant news. You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.

9. Disclosure of Personal Information

We do not sell your personal information. We may disclose personal information where reasonably necessary to:

• ·Technology providers
• ·Payment processors
• ·Reservation providers
• ·Delivery partners
• ·Professional advisers
• ·Service providers acting on our behalf
• ·Government agencies or authorities where required by law

10. Data Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification and disclosure. However, no internet-based service or electronic storage system can guarantee absolute security.

11. Access and Correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date. We may need to verify your identity before processing such a request.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our business requirements, dispute resolution, security, and applicable legal or record-keeping obligations. When information is no longer reasonably required, we may securely delete or de-identify it.

13. Children's Privacy

Our website and online services are intended for general restaurant customers and are not specifically designed to collect personal information from children. Parents or guardians should supervise children when using online ordering, reservation or AI services where appropriate.

14. Australian Privacy Requirements

We aim to handle personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to our business.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or legal requirements. The latest version will be published on our website.