Terms & Conditions

2. Website Information

We make reasonable efforts to ensure information displayed on our website is accurate. However:

• ·Menu items may change
• ·Prices may change
• ·Ingredients may change
• ·Photos are for illustrative purposes
• ·Availability may change
• ·Trading hours may change
• ·Promotions may be subject to additional conditions

Where there is an obvious website, menu or pricing error, we reserve the right to correct the error.

3. Online Orders

By submitting an online order, you confirm that the information you provide is accurate. An order is subject to acceptance by the restaurant. We may be unable to fulfil an order due to circumstances including:

• ·Ingredient availability
• ·Kitchen capacity
• ·Restaurant closure
• ·Technical problems
• ·Payment failure
• ·Incorrect pricing
• ·Events outside our reasonable control

If we cannot fulfil an order that has already been paid for, we will arrange an appropriate refund where required.

4. Menu Prices

Prices displayed on our website are in Australian dollars unless otherwise stated. Prices may change without notice. Additional charges may apply for:

• ·Optional extras
• ·Delivery
• ·Payment processing
• ·Public holidays
• ·Special events
• ·Other clearly disclosed surcharges

Applicable charges will be displayed where reasonably practicable before payment.

5. QR Code Ordering

QR codes provided at the restaurant may allow customers to view the menu, order food or make payment using their mobile device. Customers are responsible for checking their order before submitting it. Please notify restaurant staff as soon as possible if an order has been submitted incorrectly.

6. Reservations

Restaurant reservations are subject to availability. Customers should provide accurate contact details, number of guests, reservation date and reservation time. Please contact us as soon as possible if you need to change or cancel your reservation. For large groups, special events or peak periods, additional booking conditions, deposits or cancellation policies may apply. These will be communicated when applicable.

7. Late Arrivals and No-Shows

We may only be able to hold a reserved table for a reasonable period after the scheduled booking time. During busy periods, tables may be released if customers do not arrive and have not contacted the restaurant.

8. Allergies and Dietary Requirements

Customers with allergies or dietary requirements should inform restaurant staff before ordering. Although we take reasonable care when preparing food, our kitchen handles multiple ingredients and allergens. Cross-contact may occur. Information provided through our website, menu or AI assistant regarding allergens or dietary suitability should not replace direct communication with restaurant staff where a customer has a serious allergy or medical dietary requirement.

9. AI Assistant – Alice

Our website may provide access to an AI-powered assistant called Alice. Alice is designed to assist with:

• ·Restaurant information
• ·Menu enquiries
• ·Reservations
• ·Trading hours
• ·General questions
• ·Online ordering assistance

AI-generated responses may occasionally contain errors or misunderstand a request. Important information regarding allergies, payments, booking conditions, pricing or other significant matters should be confirmed with restaurant staff where necessary. Robata Japanese Cuisine reserves the right to modify, suspend or discontinue AI services at any time.

10. Payment

Payment may be processed by third-party payment providers. By submitting payment, you confirm that you are authorised to use the selected payment method. Transactions may be subject to the terms and conditions of the relevant payment provider.

11. Refunds and Cancellations

Refunds and cancellations will be handled in accordance with applicable Australian consumer law and our restaurant policies. Because food preparation may begin shortly after an order is accepted, cancellation may not always be possible once preparation has commenced. Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

12. Delivery Services

Where delivery is available, delivery may be provided by Robata Japanese Cuisine or a third-party delivery platform. Estimated delivery times are estimates only and may be affected by:

• ·Traffic
• ·Weather
• ·Order volume
• ·Driver availability
• ·Restaurant demand
• ·Other circumstances outside our control

Third-party delivery services may have their own terms and conditions.

13. Promotions

Promotions may have specific start and end dates, apply only to selected menu items, require a promotional code, have minimum spending requirements, be limited to one use per customer, or exclude other offers. Promotion-specific conditions will apply in addition to these general Terms & Conditions.

14. Intellectual Property

Unless otherwise stated, content on the Robata Japanese Cuisine website—including logos, branding, photographs, graphics, menu content, text and design—is owned by or licensed to Robata Japanese Cuisine. Content may not be copied, reproduced, modified or commercially distributed without permission, except where permitted by law.

15. Acceptable Use

You must not use our website, AI assistant, QR ordering or other digital services to:

• ·Commit fraud
• ·Submit false reservations
• ·Attempt unauthorised access
• ·Interfere with our systems
• ·Introduce malicious software
• ·Abuse or deliberately misuse automated services
• ·Violate applicable laws

We may restrict access where we reasonably believe our services are being misused.

16. Third-Party Services

Our website may integrate with third-party services such as payment providers, reservation platforms, delivery platforms, mapping services, analytics providers and AI technology providers. These services may operate under their own terms and privacy policies.

17. Limitation of Liability

To the maximum extent permitted by law, Robata Japanese Cuisine is not responsible for indirect or consequential losses arising from the use or temporary unavailability of our website or digital services. Nothing in these Terms & Conditions is intended to exclude rights or remedies that cannot legally be excluded.

18. Privacy

Personal information collected through our website and digital services is handled in accordance with our Privacy Policy.

19. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will take effect when published on our website unless otherwise required by law.

20. Governing Law

These Terms & Conditions are governed by the laws applicable in the Australian state or territory in which Robata Japanese Cuisine operates, together with applicable Commonwealth laws.